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Versa 2 stuck at 99% for bitmoji clock face

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‎02-04-2020 08:47

‎02-04-2020 08:47

I just recently got my fitbit last month, and was experiencing issues with the bitmoji clock face. I went through fitbit support and followed all of their instructions, but the bitmoji itself wouldn't show up on my watch. They sent me a new one, and now the app is stuck at 99%. Everything says connected, and the background theme is showing, but the bitmoji is still absent. I'm using an iphone xs max, has anyone had this same issue resolved?

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‎02-19-2020 14:03 - edited ‎02-19-2020 14:07

‎02-19-2020 14:03 - edited ‎02-19-2020 14:07

Welcome to the Fitbit Community @KleiaA.

 

I'm sorry to hear that you are having difficulties downloading your Bitmoji. Thank you for the information provided.

 

Please make sure you connect your Snapchat and Bitmoji accounts. For more information, please visit this article.

 

Please confirm that you have followed our troubleshooting steps here. If possible, can you try from a different cellphone?

 

Whether this doesn't help, please let us know if you are having the same issue as with the previous watch.

 

If you have any question, please don't hesitate to contact us back at any time.

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‎05-31-2020 12:48

In response to EdsonFitbit

‎05-31-2020 12:48

I have the same problem - it worked at my first attempt. But no it's stuck at 99% and nothing happens. Sometimes the new Bitmoji showes up on my clock, sometimes not. It seems like a few stickers are ready, the others not. 

This really sucks. 

I did everything you recommended and I installed the clock face again - already twice. nothing helps. 

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