Versa 2 stuck at Fitbit logo and won't reset

[vardan.walia]

My 1.5 years old Versa 2 was working perfectly fine till 2 days ago.

Ordinarily the battery which lasts 5-6 days, drained from 100 to 0 in half a day yesterday and then 30 to 0 in just a couple of hours.

I again started charging it, thinking I'll reset it incase there is some big. It reached to about 60% and then turned off.

Now it's stuck at Fitbit logo. I have tried multiple things

1. Talked to customer support. They didn't help since it's out of warranty now. Quite pathetic I'd say.

2. Tried to hard reset using the button. Pressed it for more than 10 seconds (even for more than a minute). Pressing button for 8 seconds, then releasing, then pressing again. It wouldn't move.

3. It's not even syncing with the phone app anymore, so can't do much from the app.

4. Cleaned the charging points with alcohol as adviced by customer service. When it's on charge, it gets a little warm like any other electronic device. So I guess it means something is happening.

I have read a few articles and forums. It's evident that there are many such problems with Fitbit devices, but none of the solutions I came across seem to work. I bought 2 of these together for myself and my wife. But never again!

Any help would be appreciated. Thanks

[Dap235]

I am having this same exact problem and trying to find a solution with no luck! I’ve had the watch for over 2 years with no problem- and it’s just stuck on the white Fitbit logo 

[LiliyaFitbit]

Welcome to the Fitbit Community, @vardan.walia and @Dap235.

@vardan.walia I appreciate your participation in the Forums and sharing the issues you've had with your watch and your experience with Customer Support. Thank you for your troubleshooting efforts. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope you could give Fitbit another opportunity in the future.

@Dap235 Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your efforts to resolve it. I recommend doing a restart by following the steps in this help article: How do I restart my Fitbit device? 

Hope this helps.