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Versa 2 stuck on Data not cleared Sync and try again.

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‎01-15-2020 23:49

‎01-15-2020 23:49

Restart does not help.

Its a new watch. only set it up a week ago.

Its frustrating.

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‎01-16-2020 03:01

‎01-16-2020 03:01

Hi @Savitafit, welcome to the community.

 

Can you try going into your phones Bluetooth settings and unpairing/forgetting the Versa 2 from there. Then go back into the fitbit app and try the setup process again. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

View best answer in original post

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5 REPLIES 5

‎01-16-2020 03:01

‎01-16-2020 03:01

Hi @Savitafit, welcome to the community.

 

Can you try going into your phones Bluetooth settings and unpairing/forgetting the Versa 2 from there. Then go back into the fitbit app and try the setup process again. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎01-16-2020 17:01

In response to N8teGee

‎01-16-2020 17:01

Thanks.
I followed those steps after contacting live chat.
It is all setup and working now.
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‎01-17-2020 02:00

In response to Savitafit

‎01-17-2020 02:00

Glad it worked. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎05-30-2020 03:40

In response to N8teGee

‎05-30-2020 03:40

same problem but it wont work

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‎05-30-2020 03:42

In response to Savitafit

‎05-30-2020 03:42

what did u do? how can u pair it through bluetooth?

 

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