Versa 2 stuck on Fitbit Logo

[LeaJolan]

The Fitbit logo is continuously flashing on the Versa 2 I got less than a year ago. I've tried the soft restart (holding the button until the watch vibrates) but nothing. It continues to flash and then dies within an hour or so. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LeaJolan. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've performed so far, please try the following:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[LeaJolan]

Thank you for your quick response. I've unpaired the device from the app and attempted to follow the instructions to add the Versa 2 back through the app but not my Bluetooth can't find the Versa 2 now (yes, it is on the charger). It's not being discovered in Bluetooth search, presumably, because the watch is stuck on the flashing logo. I've already tried a soft restart by pressing and holding the side button and that does not work. 

[MarreFitbit]

@LeaJolan Don't mention it! 🙂 I appreciate you had followed the tips and recommendations I've provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.