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Versa 2 stuck on Fitbit Logo

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‎07-05-2021 15:32 - last edited on ‎07-06-2021 07:00 by Fitbit Moderator

‎07-05-2021 15:32 - last edited on ‎07-06-2021 07:00 by Fitbit Moderator

Hi I have just bought a new fit and got it set up but that only lasted 20 minutes. 

The Fitbit logo is on the screen permanently and I am unable to turn on the watch. 

It doesn't charge and nothing works.

Please help I am desperate.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-06-2021 07:03 - edited ‎03-20-2024 10:38

‎07-06-2021 07:03 - edited ‎03-20-2024 10:38

Hi there, @Kathera38. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

I've seen that you contacted our Support Team after posting here and they've already helped you with this matter. If you have any further questions, please feel free to update your support case so our team can continue assisting you. 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎07-09-2021 03:12

In response to MarreFitbit

‎07-09-2021 03:12

Hi 
My message was sent way before I contacted customer service. And I have a right to message. Hence my husband brought me the watch for my birthday and it didn't work. 
Can you please stop emailing me. 
If I got a problem I will contact your customer service. 

Thank you in advance.

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