Versa 2 stuck on Fitbit logo and it won't hold a charge

[JO42]

My Versa 2 Wasn't holding its charge for more than 12 hrs ( previously good for almost a week) reset it, as per instructions on here and now it just displays the fitbit logo and wont do anything!! Has anyone else had this??

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JO42. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still stuck on the Fitbit logo and not holding a charge. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here. My best advice is to keep the conversation directly with them so they can clarify any doubt regarding the outcome of your case. 

Thanks in advance! 

[HMVersa2]

Mine started doing this too. Tried to reset, nothing, tried removing from Bluetooth. Now it can’t even find the Fitbit. Charge reads 5 % on App but who knows since it won’t pair. Help!

[JO42]

It’s a nightmare isn’t it , I’ve since ‘spoken’ to fir but via their chat
and have been told to return it to them , hopefully this will resolve it !
I’m lost without my watch !!

[HMVersa2]

I’m going to take back to where I bought it and see if one of their experts knows how to fix it. 
Also lost without my watch. 😞