03-03-2022 10:18 - last edited on 03-03-2022 12:08 by MarreFitbit
03-03-2022 10:18 - last edited on 03-03-2022 12:08 by MarreFitbit
Icon flashing and not able to restart. No lights on the back of my versa. It will not charge over 40%. Before all this happened my Fitbit would not sync to my Fitbit app on my phone. . I have tried all steps I have located on the community page. Nothing works.
please help with these issues
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
03-03-2022 12:10
03-03-2022 12:10
Hi there, @Brenaguir. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.
In addition to the steps you've done so far, please try the ones below:
If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?
As for the battery not charging, please see Why isn't my Fitbit device's battery charging?
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-03-2022 12:10
03-03-2022 12:10
Hi there, @Brenaguir. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.
In addition to the steps you've done so far, please try the ones below:
If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?
As for the battery not charging, please see Why isn't my Fitbit device's battery charging?
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-03-2022 16:26
03-03-2022 16:26
03-04-2022 08:40 - edited 06-10-2023 10:46
03-04-2022 08:40 - edited 06-10-2023 10:46
@Brenaguir I appreciate you had followed the tips and recommendations provided above.
At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...