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Versa 2 stuck on Fitbit logo and won't reboot

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‎10-16-2021 20:56 - last edited on ‎10-17-2021 06:37 by

‎10-16-2021 20:56 - last edited on ‎10-17-2021 06:37 by

Hello! I need some help/advice. My Versa 2 wouldn't connect to my phone. I did all the troubleshooting and nothing helped. Then about 2 weeks pass and it won't show a charging screen or anything it's just the fitbit logo and when I try to reset it I hold down the back button and eventually it turns off but it turns off like a old t.v. with a line closing it out if that makes sense. You're suppose to continue holding the back button and it should restart but mine doesn't. It eventually just turns on with the fitbit logo maybe 20 mins later. Anyone have any suggestions?

 

 

Moderator edit: subject for clarity 

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‎10-17-2021 06:40

‎10-17-2021 06:40

Welcome to the Fitbit Community, @Oclark93.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

 

1. Verify if your Fitbit app is updated to the latest version: How do I update the Fitbit app?

2. Remove your watch and any other device from the Bluetooth settings on your phone..

3. Reboot your phone.

4. Restart your watch: How do I restart my Fitbit device?

5. Keep your watch connected to the charging cable. 

6. Open the Fitbit app, tap on your profile picture > Set Up a Device.

7. Choose your watch from the list and follow the onscreen instructions.

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-14-2022 14:14

‎01-14-2022 14:14

The same thing happened with my Sense when it was only <6 weeks old.   It's completely stuck with the fitbit logo on the face.  I wonder if it's hardware related or perhaps something to do with the third party faces.

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