Versa 2 stuck on Fitbit logo

[Kvr82]

 Fitbit went to this screen and now wont connect via Bluetooth. Tried reset 


Moderator Edit: Clarified subject

[Steels07]

Did you try turning off your Bluetooth and turning it on again.   Hopefully you get your Versa 2 working again.

[MarreFitbit]

Hi there, @Kvr82. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and the image attached. I'll do my best to help you with this. 

In addition to the steps recommended by @Steels07, please try the following in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.