Versa 2 stuck on Fitbit logo

[Beeeeeec]

Watch is all of a sudden unresponsive and refreshing the logo over and over. 

I have tried to reset it by holding down the button and tried all the advice on the other posts with a similar issue and nothing is working. I would like this to be sent to the Fitbit support but I cannot find a contact for them directly. 

Please help 

[EstuardoFitbit]

Hello there @Beeeeeec, welcome to the community and thanks for all the effort invest on this matter. 

Before escalating this issue to our specialist team, I recommend trying a factory reset. I know this might seem daunting, but it could resolve the problem: 

IMPORTANT: Please note that the apps that were installed on your Versa 2 will need to be reinstalled after the restart, and if your Versa 2 is not synced, any data from the last sync will be lost.

•  Press and hold the button for about 8 seconds until the screen turns off.
•  After the screen turns off, you will feel a brief vibration.
•  When you feel the vibration, release the button and immediately press and hold the button again.
•  Wait until the blue logo appears and then disappear.
•  Immediately release the button and then immediately press and hold it again, until you feel one more vibration.
•  After you feel this vibration, release the button.
•  This vibration indicates that you have started the factory reset.

Once the Fitbit logo appears, the Fitbit device will display the image with the phone icon and the setup prompt. Set up your watch again by following the instructions: How do I set up my Fitbit device?

[Beeeeeec]

Hello thank you for your reply. 
As mentioned in my original post, I have already tried to reset by holding down the button, however no vibration ever occurs. 

I have tried multiple times 

[Beeeeeec]

@EstuardoFitbit  please escalate this to Fitbit specialist team. 

[EstuardoFitbit · Accepted solution]

Hi @Beeeeeec, welcome to the Fitbit community.

I'm so sorry to hear that none of the suggestions have worked. To help us investigate further, we'll need to escalate this to our team. To do this, please fill out this form. This information will help our team assist you better.

Once you've submitted the form, let me know so I can keep you updated on the progress of your case.

[Beeeeeec]

@EstuardoFitbit  Thank you I have submitted form 

[EstuardoFitbit]

@Beeeeeec That is great to know.

I hope you can understand that this might take a couple of days before contacting you. 

Please keep an eye on your inbox.