Versa 2 stuck on Fitbit logo

[Peggy19691969]

I can’t see the today menu on my Versa 2. When I swipe up I get the Fitbit icon and then it returns to the main screen.  There are no updates available & I reset it by holding the side button but that didn’t solve the problem. Does anyone know how to fix this?  Thank you.

Moderator Edit: Clarified subject

[SharieD]

I having been having the same problem all day also!!

[MarreFitbit · Accepted solution]

Hi there, @Peggy19691969. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As a first approach, please make sure that sleep mode or DND are not enabled on your Versa 2. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

When the do not disturb setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The do not disturb icon illuminates in the quick settings.

If the above doesn't describe your issue, may I know if you're setting the Fitbit logo stuck on your Versa 2?

@SharieD Welcome on board! I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Peggy19691969]

Thanks for getting back to me.  The today screen on my Fitbit is working today.  I didn’t need to do any of your suggestions.  I’m not sure what happened.  Hopefully the problem is fixed for good.  Thanks for your help

[MarreFitbit]

@Peggy19691969 Awesome! I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.