Versa 2 stuck on Fitbit logo

[Matthew221818]

Hi my Versa 2 keeps displaying the Fitbit 2 logo and the battery then goes flat. I’ve tried a reboot with no success 

thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Matthew221818. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

As for the battery, please see Can I extend my Fitbit device's battery life?