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Versa 2 stuck on Fitbit logo

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‎07-15-2023 14:15 - last edited on ‎07-16-2023 08:50 by Fitbit Moderator

‎07-15-2023 14:15 - last edited on ‎07-16-2023 08:50 by Fitbit Moderator

Hello - during a run this afternoon my Versa 2  stopped showing stats and now only shows the logo. Plus the LED lights are no longer on. I've restarted it multiple times and even wiped the back of it with alcohol in case it needed cleaning. Any suggestions? Or has my faithful Versa 2  bit the dust? Thank you.

Moderator Edit: Clarified subject

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‎07-16-2023 08:52

‎07-16-2023 08:52

Hi there, @Ascutneyview. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. So to better assist you, please confirm that you've tried all the steps listed below:

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.


If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


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