help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stuck on Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-11-2023 12:20 - last edited on ‎12-18-2023 10:50 by Fitbit Moderator

‎12-11-2023 12:20 - last edited on ‎12-18-2023 10:50 by Fitbit Moderator

Past few days I have been into the exercise logo to track my walks and it was taking me back out to the clock screen, fully charged and still tracking steps etc. Tried to do the reset as below:

Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

This has now basically taken me to a black screen that has the Fitbit logo coming up then black screen then logo and repeat.

I've disconnected from my phone, switched phone off, Bluetooth off etc and tried to link again but watch not being found and nothing but black screen or logo. Help. Purchased Jan 2023.

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-19-2023 12:28

‎12-19-2023 12:28

Hey, @Pumpkin12345 Welcome to the community!

Thank you for your efforts with the situation you had with the screen of your Versa 2. I was able to confirm you contacted support via chat and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them.

Best Answer
0 Votes