Versa 2 stuck on Fitbit logo

[Aloelin]

Have been happily using my Versa 2 for about 18 months. For the last 2 days it has been stuck on the Home Screen. Managed a reset last night which seemed to work but today it is stuck again.

Done countless,resets,uninstalled,  reinstalled , Bluetooth off and on to no avail. Now I have a red screen with a cross telling me to sync and try again! If only!

Have wasted all afternoon.

This  seems a common complaint.

Please can I be connected to customer support? Thank you.

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Aloelin!

Sad to hear that you're having issues with your Versa 2. Thanks for having taken your time trying to get things fixed by yourself.
If you haven't done so already, please try if changing your device's clock face will get it back to work as it should. Here's how to do that:

How do I change the clock face on my Fitbit device? 

You also could let the battery of your Versa 2 drain until it will shut down, and then give it a full charge and check if it'll be back to working order.

I'll keep my fingers crossed.

[MarreFitbit]

Hi there, @Aloelin. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is still stuck on the Fitbit logo. I appreciate you taking the time to troubleshoot this issue before reaching out. I understand how you must be feeling, we're here to help! @Talahthas Thanks for your help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.