Versa 2 stuck on Fitbit logo

[StefanoDN]

Hi, versa 2 is not working. Only Fitbit logo displayed every 10 seconds. I tried to restart Fitbit (pushing ten seconds the proper botton) but with no results. 

Firmware version: 35.72.1.23

Yesterday the red logo battery with a red exclamation point displayed. Someone had the same issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @StefanoDN. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still stuck on the Fitbit logo. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here. My best advice is to keep the conversation directly with them so they can clarify any doubt regarding the outcome of your case. 

Thanks in advance! 

[Gardengirlee]

Mine has the same issue. Only logo is displayed. It’s charged but won’t do anything.

[MarreFitbit]

Hi there, @Gardengirlee. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post, I'm here to help you! 

Since your Versa 2 is stuck on the Fitbit logo, please try the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[deejeekaa]

I have the same problem, what can I do? The device is bricked and won’t charge anymore, it seems… Pressing button does nothing and putting it on charger does nothing too…

[_creekermo]

I stopped wearing my Versa2 because I got an Apple Watch but it stopped working so I pulled my Fitbit back out, charged it redownloaded the Fitbit App now it is stuck on the “Download the Fitbit App” and despite connecting it to Google & to my insurance health app it remains stuck. I even deleted the app & any data prior to last week. (Yes I have been diligently trying to get this working properly, with no improvement)  I really need this to work!   Help please!  Thank you!!!