08-07-2024
12:15
- last edited on
08-07-2024
13:41
by
MarreFitbit
08-07-2024
12:15
- last edited on
08-07-2024
13:41
by
MarreFitbit
Hi, versa 2 is not working. Only Fitbit logo displayed every 10 seconds. I tried to restart Fitbit (pushing ten seconds the proper botton) but with no results.
08-07-2024 13:45
08-07-2024 13:45
Hi there, @StefanoDN. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still stuck on the Fitbit logo. I understand your concern, we're here to help you!
I've seen you contacted our Support Team after posting here. My best advice is to keep the conversation directly with them so they can clarify any doubt regarding the outcome of your case.
Thanks in advance!
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08-12-2024 21:16
08-12-2024 21:16
Mine has the same issue. Only logo is displayed. It’s charged but won’t do anything.
08-15-2024 06:40
08-15-2024 06:40
Hi there, @Gardengirlee. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post, I'm here to help you!
Since your Versa 2 is stuck on the Fitbit logo, please try the following steps in the order listed:
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08-15-2024 09:00
08-15-2024 09:00
I have the same problem, what can I do? The device is bricked and won’t charge anymore, it seems… Pressing button does nothing and putting it on charger does nothing too…
08-17-2024 18:47
08-17-2024 18:47
I stopped wearing my Versa2 because I got an Apple Watch but it stopped working so I pulled my Fitbit back out, charged it redownloaded the Fitbit App now it is stuck on the “Download the Fitbit App” and despite connecting it to Google & to my insurance health app it remains stuck. I even deleted the app & any data prior to last week. (Yes I have been diligently trying to get this working properly, with no improvement) I really need this to work! Help please! Thank you!!!