Versa 2 stuck on an exclamation mark

[melm27cat]

My Versa 2 apparently stopped tracking anything at 9:40 last night. At first, the screen was black without a response. After trying a few troubleshoot solutions, all I got was a triangle and an exclamation mark. It won't even sync to my phone so I cannot do anything with the app (like change the clock). Even though it has plenty of battery, I have it on the charger now and all that appears is a triangle and exclamation mark. Is it dead? I'm so sad. I cannot afford a new one right now, and I rely heavily on my Fitbit every day to help track.. well everything. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @melm27cat. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

As a first approach, please try restarting your Versa 2. For instruction, see How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, confirm that you've tried the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

[melm27cat]

Thank you for your reply. I just did the cleaning and charging instructions. I've tried restarting again (multiple times), but still all I get is the triangle exclamation mark instead of the Fitbit symbol. It's mostly a black screen. I really have to push multiple times or hold it down multiple times to get the triangle of doom.

[MarreFitbit]

@melm27cat Thanks for trying the tips and recommendations I've provided above. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.