Versa 2 stuck on last activity

[Zwh]

Versa 2 is stuck on my last activity. Touch screen not responding to touch.

Moderator edit: subject for clarity

[Zwh · Accepted solution]

Problem resolved by forcing a restart of Versa 2. I had to keep pressing and holding side button for approximately 30-60 seconds to get Fitbit symbol to display on screen.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Zwh.

Thanks for the details shared in your post. I am glad to hear that you were able to resolve this issue and thank you for sharing what you did as it may help other members in the same situation.

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!

[Running2jesus]

I have done that numerous times. Did not fix mine.

Sent from my iPhone

Moderator edit: personal info removed

[Running2jesus]

I have not resolved the problem with my device. It is still broken after doing the Fitbit update.

Sent from my iPhone

Moderator edit: personal info removed

[LiliyaFitbit]

It’s good to see you in the community, @Running2jesus.

Thank you for joining the thread and sharing the issue you're experiencing with your watch. I appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

See you around.