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Versa 2 stuck on logo screen

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‎08-03-2021 20:28 - last edited on ‎08-04-2021 04:33 by Moderator Alum

‎08-03-2021 20:28 - last edited on ‎08-04-2021 04:33 by Moderator Alum

My Versa 2 has been stuck on the logo screen for 3 days. I have let it die and recharged, I have tried doing a reset by pushing and holding the side button, but it never vibrates. I tried unpairing from my app. Nothing works. I can't do an update because even before unpairing it would not sync with my phone/app. I cannot do a factory reset because I can't get past the logo screen.

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‎08-04-2021 04:36 - last edited on ‎11-24-2024 05:46 by Fitbit Moderator

‎08-04-2021 04:36 - last edited on ‎11-24-2024 05:46 by Fitbit Moderator

Hi, welcome to the FItbit Community forums, @JFox8776.

Thank you for sharing that you've been experiencing this inconvenience with your Versa 2 watch and that you already tried a few troubleshooting steps. 

In this case, since you already tried the restart procedure and you continue to experience the same inconvenience, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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