Versa 2 stuck on logo

[Roxani]

My Versa 2 is not opening. Is charged, the logo appears and disappears and also an horizontal white line appears when disappear. I tried reboot but is not working, the logo appears random on the black screen. Anyone had the same issue?
thank you  

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Roxani.

Thanks for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

If you haven't done it already, please set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether you continue experiencing the same situation, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Roxani]

How to set a new device since is not opening?? The logo flips and a white horizontal line appears...like he is trying to open but can't.

[Roxani]

the logo appears even when charging.

[EdsonFitbit]

Thank you for your response, @Roxani.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.