Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[Akksh1404srik]

My versa 2 shut down because it had no charge. When I charged it, the time was wrong so I switched it off and switched it on. It now says Data wrong and sync again. When I tried to sync my device, it wouldn't sync. So I removed my device from the app, trying to re set the device to my phone. It is not getting recognized by my phone. I have tried it several times and now it is not switching on. Can someone help me with this ? Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Akksh1404srik. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To solve the issue, please try the steps below:

• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Akksh1404srik]

I did as asked by you and set it up again using the Fitbit app on my laptop since my phone wasn't recognizing it. I set it up and it got synced and when I tried it on my wrist, nothing but the fitbit logo is only shown on screen and nothing else. What should I do ?

[MarreFitbit · Accepted solution]

@Akksh1404srik Thanks for following the tips and recommendations I provided above. I'm glad to hear you managed to set up your Versa 2 back to the Fitbit app. 

Before considering other options as the the screen remains unresponsive, please restart your Versa 2 once again as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.