Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[HanHenPT]

The screen says, Data not cleared Sync & try again. It won’t sync. It won’t do anything. Deleted app and reinstalled. 
Deleted from Bluetooth and reinstalled. 
Nothing is working? 
Everything google said to do, I’ve done. 
Please help, only got the watch in April 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @HanHenPT. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?