Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[ajcisfine]

Screen glitches, I charge my watch then
an update appears so I do it. 
Now I can’t even progress past the fit bit logo. On occasion though the screen will randomly display Data not cleared, sync and try again. Can’t sync. 
I’ve deleted the app, reinstalled, followed all advised steps and still nothing. 
this is the worst product I’ve ever purchased 

did I mention it is six weeks old!

 The generic reply didn’t help at all. 
any real suggestions? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ajcisfine. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[ajcisfine]

The problem is I am now unable to perform any function.
I cannot unpaid. I cannot delete data.
I cannot proceed at all.
Is there a place in Sydney I can take it to to fix?
I believe I have exhausted all options so far.

[MarreFitbit]

@ajcisfine Thanks for trying the steps I've shared above. 

Please note that we don't have repair centers in any country where Fitbit trackers are sold.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.