Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[Dianne5]

My watch face says “reset failed. Your data was not cleared. Please try again. Okay”

clicking on okay does nothing

pressing the button until the Fitbit icon comes on does nothing. Just returns to reset failed message

everything is tracking snd syncing on the app

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Dianne5. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Dianne5]

How do I force quit the Fitbit

[MarreFitbit · Accepted solution]

@Dianne5 In order to force quit the Fitbit app on your phone, see the Apple help article or Android (Google) help article.