Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[Charmie1]

Have a Versa 2.  Tried to charge my son’s watch and the following error message appears “data not cleared sync and try again.”  Any step by step help would be greatly appreciated

Thx in advance 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Charmie1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your son's Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair the Versa 2 from the phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up the Versa 2 again.
• If there is no connection, restart the Versa 2.

If you can't get started with the Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?