Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[MMA1995]

My heart rate wasn’t working so I did Factory reset. After that, it says ‘Data not cleared sync & try again’ but it won’t sync on the Fitbit app. 
So now I can’t use it because every time I turn it on it says ‘Data not cleared’

Help please 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @MMA1995, welcome to the Community Forums. Thanks for troubleshooting your Versa 2 before posting in the Community. 

Please note that the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings. With that being said, please try the following steps to solve the issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?