Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[Ldjmt]

My versa 2 touch screen is not responsive.  Following other posts, I did the factory reset (which did not solve the issue) and then a full reboot including removing and reinstalling the versa to my Fitbit account ans re-pairing the Bluetooth.  Not, in addition to the touch screen still not working, I have the error message “Data Not Cleared. Sync and Try Again”.  What are my options at this point?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Ldjmt, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

Please note that the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings. With that being said, please try the following steps to solve the issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues with your watch's touch screen after pairing it again, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Ldjmt]

Thanks for these instructions.  I followed them and unfortunately now have the message “Refresh failed! Your data was not cleared. Please try again”.  Because my touch screen doesn’t work, I can’t dismiss the message.  Please advise.

[MarreFitbit]

@Ldjmt I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.