Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[Postmoderncorgi]

My touch screen has been slow to respond and doesn’t seem to work if I touch in specific areas. I was using a Fitbit made watch face. I tried doing a factory reset and the Fitbit is now stuck on “Data not cleared.” I can’t sync it (I get another error saying to reset and try again) and if I reset, I get the error again. 

Moderator Edit: Clarified subject

[Guy_]

A factory reset watch needs to be setup again, with it in the charger

If it fails, try removing the old instance of the watch and repeat the process.

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Click + Set up a device

Follow the installation instructions

[MarreFitbit]

Hi there @Postmoderncorgi, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps to solve the issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues with your watch's touch screen after pairing it again, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Postmoderncorgi]

Hi there!

Thanks for the help! I did try all this and got my Fitbit back on with a
new clockface. It fixed the issue for a bit, but now I'm still having the
same problem. The clockface isn't responding to touch most of the time
again, and when it does, it's very sluggish and usually stops after one
response.

Any way to fix that? 🙂

[MarreFitbit]

@Postmoderncorgi Thanks for following the tips and recommendations I provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.