Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[nasa]

The touchscreen on my Versa 2 stopped working. Less than 2 yrs old. Called the customer service and they had me do a hard reset and several other things including installing the fitbit app on my ipad and reseting my device from there. Nothing worked. I've gone through all the posts here and this issue is widespread! Posts will say the question is answered, except that its not. Fitbit doesn't seem to know how to fix this. Trackers that cost $35 run for longer. Can't believe I spent $400 on two of these.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @nasa. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

However, since you mentioned you're getting the message "Data not cleared, Sync & Tried again" , please try the steps below (if you haven't done so yet):

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Since you've replied back to your support case, please stay tuned to your inbox. Someone will reach out to you to continue assisting you. 

Thanks for your understanding. Have a good day! 

[nasa]

@MarreFitbit The warranty is only valid for 1 year. I understand if this was a particular issue that was specific to me. But it is not. It appears to be quite widespread and Fitbit does not have a way to factory reset devices. So, what you're saying is a lot of devices are getting bricked after your 1 year warranty and you cannot help it. Shouldn't you have some way to solve this?