Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[mmestre91]

The data not synced message keeps displaying. I’ve done a factory reset the Versa 2, uninstalled and reinstalled the app, reset the Bluetooth connection and it still won’t work. 

Moderator Edit: Clarified subject

[Guy_]

In the Fitbit app click the profile photo and try "+ Setup a Device".

After a factory reset it needs to be added, just like a new watch.

[MarreFitbit · Accepted solution]

Hi there, @mmestre91. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[BennyB2577]

Did not work. Do I need to do a factory reset?  If yes, how?

[MarreFitbit]

Hi there, @BennyB2577. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit device before reaching out. 

I've seen you contacted our Support Team after posting here and they're now helping you with this matter. Please stay tuned to your inbox for updates on your case. 

See you around.