Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[Prajakta_Sona]

Hi,

After trying Factory Reset, facing an error’ Data not cleared

Sync & try again’. 

Anyone faced this issue/ any resolution?

Thanks,

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Prajakta_Sona. Welcome to the Community Forums. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[SunsetRunner]

Same here. Will not do a thing!

[MarreFitbit]

@SunsetRunner Thanks for stopping by in the Community Forums. I'm sorry to hear you're going through the same issue. 

Before considering other options, please make sure to follow the steps I've recommended in this post. 

[DUKEBJD]

Tried the above procedure twice but still getting the following message:

"Reset Failed. Your data was not cleared. Please try again"

Now it is completely unresponsive