Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[Terrytrantham]

I broke my charger had to order new one battery ran down. I’ve tried charging it and it has a red x :cross_mark: on the face and tells me data not cleared sync and try again. My iPhone tells me it’s connected but nothing happens. Anyone ever had this problem. Help

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Terrytrantham. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[ddunh]

This did not work for me because the android kept returning to the Check if Versa 2 is on page. I can, if I choose pair the devices using the Bluetooth app. I can not get past the X Data not cleared on the Versa. And so I can't sync and restart.

[Langeb]

I have the exact same issue.  Someone pleas help us!