Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[LM83]

My Versa 2 suddenly stopped working.  Says "Data not cleared. Syn & try again".  I keep trying but no luck.  I have rebooted the versa 2 and my phone.  Nothing.  Any suggestions?  This is my 4th Fitbit.  Almost everyone has died about a year after purchase.  I'm getting frustrated and doubt I'll buy another. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @LM83. Thanks for stopping by in the Community Forums and already trying to troubleshoot the issue with your Versa 2 before posting here. I understand how frustrating this can be. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[LM83]

Thanks for responding but it didn't work.    I get a big red "X" in a red circle.  I have an iPhone 8 plus and it has always worked before.  When I check the Bluetooth on my phone it says the Versa is connected but it will not connect to the wifi.  Every time I try connecting to wifi I see the bars and then it quickly changes to the Fitbit icon in white or green.
I'm about ready to give up.  This is my second Versa 2.  I believe this one was purchased in May of 2021 and hasn't lasted a year.  Frustrating.

LM

[MarreFitbit]

@LM83 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.