Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[Angryuser45701]

Twice this week I have gotten the "Data not cleared, sync and try again screen on my versa 2. Why is this happening? I have not done anything for this to happen! I simply have taken the watch off to go shower. It takes forever to restart.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Angryuser45701. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Angryuser45701]

As I stated in my post, I did NOT initiate a factory reset either time. I simply took off the watch and placed it in a safe area while in the next room. And I am aware to take the steps mentioned. This is how I got to make it work both times it happened this week. However it takes 1-2 hours to load Everytime. Obviously this is a huge inconvenience and I would like to know why this is happening. Again I did NOT preform a factory reset for this to happen. The battery was charged. Simply taking off the watch is the only thing I have done previous to this appearing on the screen.

[MarreFitbit]

@Angryuser45701 I understand. Thanks for those details. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.