Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[LynCC]

The versa 2 has the following  message on

Data not cleared

Sync and try again

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LynCC. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

Hope that helps. 

[SunsetRunner]

Stock standard reply from the moderator which is useless when your phone is stuck. I got mine off that screen by syncing to another phone.