Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[DCoss]

My versa 2 displays circle with X saying data not cleared sync and try again but won't sync 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @DCoss 

I found a great article that helps you to resolve this very issue. You can find it here: https://www.myhealthyapple.com/how-to-fix-a-fitbit-that-shows-a-red-x-with-message-data-not-cleared/

Hopefully this helps and gets up up and running again. 😃 Happy Stepping!

[MarreFitbit · Accepted solution]

Hi there, @DCoss. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @SunsetRunner Thanks for your help! 🙂

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Jenny.02]

This doesn't work with my fitbit charge 2. I tried your steps so many times but it's still the same.

[MarreFitbit]

Hi there, @Jenny.02. Welcome on board. I appreciate you had followed the tips and recommendations provided above.

I've seen you tried reaching out to our Support Team after posting here, but your chat got disconnected. If you continue having connectivity issues, feel free to give us a call. Click here to get connected.

We hope your issue is solved soon.