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Versa 2 stuck on message "Data not cleared, Sync & Tried again"

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‎03-11-2023 09:57 - last edited on ‎03-11-2023 10:07 by Fitbit Moderator

‎03-11-2023 09:57 - last edited on ‎03-11-2023 10:07 by Fitbit Moderator

Message on watch says "Data not cleared. Sync & try again.  I have tried all the options and it still does not sync.  What can I do.

 

 

Moderator Edit: Clarified subject

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‎03-11-2023 10:08 - edited ‎03-06-2024 07:24

‎03-11-2023 10:08 - edited ‎03-06-2024 07:24

Hi there, @NYBob. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

  • Unpair your Fitbit device from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up the Fitbit device to your Fitbit account.
  • If there is no connection, restart the Fitbit device.

If you continue having issues to pair the Fitbit device, see Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-11-2023 10:08 - edited ‎03-06-2024 07:24

‎03-11-2023 10:08 - edited ‎03-06-2024 07:24

Hi there, @NYBob. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

  • Unpair your Fitbit device from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up the Fitbit device to your Fitbit account.
  • If there is no connection, restart the Fitbit device.

If you continue having issues to pair the Fitbit device, see Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes