Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[SunsetRunner]

Stuck on data not cleared sync & try again. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Fitbit device from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up the Fitbit device to your Fitbit account.
• If there is no connection, restart the Fitbit device.
  
  

If you continue having issues to pair the Fitbit device, see Why can't I set up my Fitbit device? 

[SunsetRunner]

Did that, had to call customer service to correct issue. 

[MarreFitbit]

@SunsetRunner I'm glad to hear your issue is solved now. 

In case you have some spare time, I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!