Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[butrfli1291]

My versa 2 just keeps saying "data not cleared. Sync and try again" I don't know how it got to this, and I can't get it to go away. It won't sync in the app

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @butrfli1291. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[butrfli1291]

That worked. Thanks

[MarreFitbit]

@butrfli1291 Awesome! I'm glad to hear the steps did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!