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Versa 2 stuck on message "Data not cleared, Sync & Tried again"

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‎05-28-2023 04:46 - last edited on ‎05-28-2023 11:24 by Fitbit Moderator

‎05-28-2023 04:46 - last edited on ‎05-28-2023 11:24 by Fitbit Moderator

Versa 2 is showing a red X and message *data not cleared sync and try again. Nothing else on screen have held side button and restarted numerous times, no change. App can't find device to sync. Purchased around 3 yrs ago, has it just died..??

 

Moderator Edit: Clarified subject

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‎05-28-2023 06:07

‎05-28-2023 06:07

Hi @Algo75 It does sound like it might have died. Try the suggestions in THIS Help Arti le on syncing problems. Maybe something there will help.

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Helen | Western Australia

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‎05-28-2023 11:45 - edited ‎05-28-2023 11:45

In response to NellyG

‎05-28-2023 11:45 - edited ‎05-28-2023 11:45

Hi there, @Algo75. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. @NellyG Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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