Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[19sands81]

A message has appeared saying data not cleared sync and try again. Which I have done 

Moderator Edit: Clarified subject

[DramaQueenDiva]

Although I haven't had this happen, I've read posts like this one suggesting to remove the device from the Fitbit app on your phone and unpair it from your Bluetooth.

[MarreFitbit · Accepted solution]

Hello there, @19sands81. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 2. @DramaQueenDiva Thanks for your help!

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, what I suggest is performing the steps below:

• Unpair your Fitbit device from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up the Fitbit device to your Fitbit account.
• If there is no connection, restart the Fitbit device.
  
  

If you continue having issues to pair the Fitbit device, see Why can't I set up my Fitbit device?