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Versa 2 stuck on message "Data not cleared, Sync & Tried again"

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‎08-04-2023 07:51 - last edited on ‎08-05-2023 10:32 by Fitbit Moderator

‎08-04-2023 07:51 - last edited on ‎08-05-2023 10:32 by Fitbit Moderator

Versa 2 will not charge. Tried factory reset. After the Logo went off and before I could try a second time Red X came on indicating Data not cleared Sync and try again

What do I do now.

 

Ccbjjb

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-04-2023 13:47

‎08-04-2023 13:47

Good to see you for the first time in the community @Ccbjb.

I'm sorry to know the inconvenience and thanks for providing the details regarding your Versa 2.

If this is related to the battery, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

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‎08-04-2023 15:31

In response to ManuFitbit

‎08-04-2023 15:31

Tried what you recommended but still no movement.

I tried by pusing the button on the side Fitbit logo appears no vibration. Then it goes away then the Red X appears on the screen saying Data not cleared. Sync and try again.

Ccbjb

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‎08-08-2023 09:30

In response to Ccbjb

‎08-08-2023 09:30

Good to see you back in the community @Ccbjb.

Thanks for providing the feedback about the issue.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.

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