Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[Bingley88]

My Versa Lite is synching normally with the app, it uploads all my normal data when I sync it. 

The problem is with the screen of the device. It says 'Reset failed! Your data was not cleared. Please try again' 

I've tried all of the usual steps, deleting the device and adding it again, removing the app and adding it again, signing in and out, deleting cache etc. 

Any ideas?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @Bingley88. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa Lite from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa Lite again.

With the steps above, what I want you to do is to pair your Versa Lite first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.