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Versa 2 stuck on message "Data not cleared, Sync & Tried again"

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‎11-20-2023 03:46 - last edited on ‎11-20-2023 11:42 by Fitbit Moderator

‎11-20-2023 03:46 - last edited on ‎11-20-2023 11:42 by Fitbit Moderator

my fitbit versa 2 has an error message of data not cleared sync & try again.

I cannot get off of this screen - help please?


Moderator Edit: Clarified subject

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‎11-20-2023 11:45

In response to LZeeW

‎11-20-2023 11:45

Hi there, @ED5593. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is stuck on "Data not cleared, Sync & Tried again" message. I'll be glad to help you with this! 

Please note the message you're receiving usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, I'd recommend trying the steps below in the order listed:

  • Unpair your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.


If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

@LZeeW Thank you for moving the post to the Other Versa Smartwatches board for organization purposes. 

Hope that helps! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎11-20-2023 06:05

‎11-20-2023 06:05

Hi @ED5593   I moved your post to the Other Versa Smartwatch forum, a better fit for your question.  I’m sorry, but I can’t help you.  I don’t have any experience with that error.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎11-20-2023 11:45

In response to LZeeW

‎11-20-2023 11:45

Hi there, @ED5593. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is stuck on "Data not cleared, Sync & Tried again" message. I'll be glad to help you with this! 

Please note the message you're receiving usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, I'd recommend trying the steps below in the order listed:

  • Unpair your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.


If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

@LZeeW Thank you for moving the post to the Other Versa Smartwatches board for organization purposes. 

Hope that helps! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer