Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[Lowzee]

My versa 2 starts up with a red x and Data not cleared Sync & Try again. 

I've held down the button until I see the logo disappear, pressed the button again and got it to vibrate. still shows.

I can't get to anything on the device, I can't get to settings to factory reset it. 

I've unpaired my phone, and turned it off.

What else can I do to reset this device?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lowzee. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still stuck on that message. I will do my best to help you with this!

Please note the message you're receiving usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, I'd recommend trying the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Lowzee]

Got it, the error can be ignored and set back up again... thanks

[MarreFitbit]

@Lowzee Awesome! I'm glad to hear that the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!