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Versa 2 stuck on message "Data not cleared, Sync & Tried again"

‎05-24-2025 17:02 - last edited on ‎05-25-2025 07:25 by Fitbit Moderator

‎05-24-2025 17:02 - last edited on ‎05-25-2025 07:25 by Fitbit Moderator

image.jpg

I’ve tried restarting several times and I’m still getting the same message. Versus 2

Moderator Edit: Clarified subject

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‎05-25-2025 07:28

‎05-25-2025 07:28

Hi there, @Ie524isha. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the image attached. I'm sorry to hear that your Versa 2 is still showing that error message. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

Maria | Community Moderator, Fitbit


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