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Versa 2 stuck on message "Data not cleared, Sync & Tried again"

‎05-30-2025 16:40 - last edited on ‎05-31-2025 09:08 by Fitbit Moderator

‎05-30-2025 16:40 - last edited on ‎05-31-2025 09:08 by Fitbit Moderator

So I have a versa 2 and I don’t have access to the account that I used to have pained with this versa. Now I can’t get past it and it says data not cleared sync and try again. I’ve factory reseted it multiple times but it doesn’t ever change

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-31-2025 09:12

‎05-31-2025 09:12

Hi there, @Yongee. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is stuck on that message. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎06-01-2025 03:32

In response to MarreFitbit

‎06-01-2025 03:32

Hi @MarreFitbit, 
I also would like to know if you could help me with a very similar situation. 
had to reset my versa watch, and unfortunately, I'm unable to connect with the versa again.
Now I'm constantly getting "Data not cleared and try again".
I have disconnected the watch from Bluetooth, restarted my phone in a span of 5 minutes, and tried reconnecting.
But, I'm unable to pair, now at all.
No matter how many times watch restarts, it doesn't budge away from the big "X" mark.

Details:
My android phone: One plus 7 pro.
Tried resetting my watch: yes, stuck there
Is it showing up in my phone/account: No
Am I able to pair it with my mobile/fitbit: No
Is it showing as an option to connect to my computer: No
Am I able to restart: Yes, but stuck with the big "X"

I have gone through the most forms to repeat the similar steps shared.
Any other tip would be appreciated. Who I can reach out to?

I also tried the steps you asked me take, but to no avail:

  • Unpair your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.
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