Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[JJ1987]

stuck on error message saying reset failed, your data was not cleared please try again. I’ve done all the adding removing restarting. I’ve let the battery die to try and reboot but nothing? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JJ1987. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that Versa 2 is stuck on that message. I understand your concern, I will do my best to help you with this!

Please note the message "Data not cleared, Sync & Tried again" usually appears when you perform a factory reset without first unpairing your Fitbit device from your phone's Bluetooth settings.

With that being said, please make sure that you've followed the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?