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Versa 2 stuck on message "Data not cleared"

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‎08-04-2024 11:27 - last edited on ‎08-20-2024 17:12 by Fitbit Moderator

‎08-04-2024 11:27 - last edited on ‎08-20-2024 17:12 by Fitbit Moderator

 

screen is stuck on Locked on "Reset failed! Your data was not cleared. Please try again.

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‎08-20-2024 17:11

‎08-20-2024 17:11

Hello there @rkm44, welcome to the Fitbit Community. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps in the order listed even if some of them you've done already:

  • Unpair your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.


If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

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