Versa 2 stuck on message "Data not cleared, sync & try again"

[Peggieanne]

Caannot get rid of red x data not cleared screen how do you sync and try again

Moderator Edit: Clarified subject

[Guy_]

Have a look at the advice given here

[MarreFitbit · Accepted solution]

Hi there @Peggieanne, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Please keep in mind that the error message you're receiving on your watch usually appears when you perform a factory reset without first unpairing the Fitbit. You should've unpaired the Versa 2 from your Fitbit account and phone's Bluetooth settings and then perform the factory reset. To solve this issue, try these steps in the following order:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?